FAQ

Q : What types of payment do you accept?
R :We accept all major credit cards: MasterCard, Visa, American Express, Discover and PayPal.

Q : What currency are your store prices in?

R : Our store prices are in United States Dollars (USD).

Q : Do you have stores or only an online store?

R :We don't have any physical stores yet. We only sell online at the moment.

Q : Do you ship products anywhere in the world?
R : Yes, we ship to almost every country in the world.

*International orders are subject to import taxes, duties and customs fees, which are applied once your shipment reaches the destination country. We cannot predict what your specific charges will be. For more information on your country's customs policies, please contact your local customs office. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to provide you with information on the accepted method of payment for duties, taxes and other charges collected upon delivery.

Q : Do we have to sign for sending?

R :You do not need to sign for shipping.

Q : Where do you ship the products from?

R : We ship from our warehouses in the USA, UK, Singapore or China. We work directly with reliable suppliers around the world, allowing us to pass our savings directly to our customers and provide them with exceptional products at very competitive prices.

We sample every item and even visit factories to ensure the best quality and sustainable practices.

Q : How long does it take for my product to ship?

R : It takes 1 to 2 business weeks for your product to ship.

Q : What is the estimated delivery date (ETA)?
R : En fonction de votre localisation, la livraison peut prendre entre 7 et 30 jours. Soyez assuré que nous vous enverrons votre numéro de suivi dès que le produit sera expédié.

Q : Comment puis-je retourner et remplacer mon article ?

R : Depending on your location, delivery may take between 7 and 30 days. Please rest assured that we will send you your tracking number as soon as the product is shipped.

Please contact us by email at (contact@nguemalex.com) first and we will provide you with the appropriate returns address.

⚠️ Please note that return/exchange costs are your responsibility. We will not provide a return shipping label.

⚠️ Please also note that any returns sent to us without first contacting our customer service will not be accepted.


Q : Where is my order confirmation?
R :The order confirmation email is sent to your email within 24 hours of payment. Please try to check your spam or recycle bin as it may also be there.

Q : What happens if I want to cancel my order?

R :Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please send us a message by going to the "Contact Us" page.

Q : What if I still need help?

R : This is what we are here for. Please send us a message by going to the "Contact Us" page.